
Storage and delivery
Pet Medication Arrived Warm? What to Check When a Shipment Shows Up
If medication arrives warm or the ice packs have melted, check the package and the label, and contact our pharmacy team before giving a dose.
Where each kind of medication should live between doses, why some liquids need a hard shake, and what to check when a shipment arrives in the heat or the cold.
Start here

If medication arrives warm or the ice packs have melted, check the package and the label, and contact our pharmacy team before giving a dose.
Different medications need different storage and handling. Follow your prescription label, and ask our pharmacists about the medication we dispensed.
How it works
Our pharmacy team prepares the medication when legally authorized and clinically appropriate. Every prescription must be valid and complete before dispensing. Questions first? Call (844) 745-7500.